Boche Appliances – Return & Refund Policy

Thank you for shopping with Boche Appliances. We want you to have a smooth and satisfactory shopping experience. This Return and Refund Policy explains when products purchased through our e-commerce store may be returned, exchanged, or refunded.

1. Return Period

We offer a 10-day return policy on eligible products. You may request a return within 10 days from the date you receive the product.

To be eligible for a return, the product must:

• Be unused and in the same condition in which you received it.
• Be in its original packaging.
• Include all original accessories, manuals, tags, labels and other items supplied with the product.
• Not show signs of damage, misuse, installation, alteration or excessive handling.
• Be accompanied by the invoice, receipt or other valid proof of purchase.

Certain products may have specific return conditions. Please check the product page or contact our customer care team before initiating a return.

2. How to Request a Return

To request a return, please contact our customer care/e-commerce team at:

Email: bochecare@bobybazaar.com

Please provide:

• Order number
• Customer name
• Registered mobile number
• Product name
• Reason for return
• Photographs/videos of the product, if applicable
• Copy of invoice/proof of purchase

Please do not send a product back without receiving return confirmation from us. Products returned without prior approval may not be accepted.

Return Address

Boche Appliances
Building No. TMC / 31 / 1213
Companypady, Ollur
Thrissur – 680306
Kerala, India

3. Return Shipping Charges

Once your return request is approved, we will provide the necessary return instructions.

Depending on the reason for return:

• If the product is defective, damaged during delivery, or the wrong product was supplied, Boche Appliances will arrange or bear the applicable return shipping cost, subject to verification.
• For a customer-requested return/change of mind, the applicable return shipping cost may be borne by the customer.
• If a customer sends an approved return using their own shipping service, the applicable shipping cost will be reimbursed only where the return has been approved as eligible for shipping-cost reimbursement.

The returned product must reach us in its original and acceptable condition.

4. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive:

• A damaged product
• A defective product
• A wrong product
• A product with missing parts/accessories

please contact us as soon as possible, preferably within 48 hours of delivery, with photographs/videos and your order details.

Our team will review the issue and determine the appropriate resolution, which may include:

• Replacement
• Repair/service, where applicable
• Return and refund
• Replacement of missing/damaged components

The final resolution will depend on the nature of the issue and the product's warranty/service conditions.

5. Products That May Not Be Eligible for Return

Returns may not be accepted where the product:

• Has been used, installed, altered or damaged after delivery due to customer handling.
• Is returned without its original packaging or essential accessories.
• Has physical damage caused after delivery.
• Shows signs of misuse or improper installation.
• Is returned after the applicable return period.
• Is missing the invoice/proof of purchase where such proof is required.
• Is specifically identified as non-returnable on the product page.

For appliances that require installation, customers should follow the manufacturer's installation instructions and use authorized installation/service personnel where applicable.

6. Exchanges

If you want to exchange a product for another product, please contact our customer care team.

Depending on product availability and eligibility, we may process the request as a return followed by a new order.

Email: bochecare@bobybazaar.com

The availability of an exchange will depend on the product, stock availability and applicable return conditions.

7. Refunds

Once we receive the returned product, our team will inspect it to verify that it meets the return conditions.

After inspection, we will notify you whether the refund has been approved or rejected.

If the refund is approved:

• The refund will generally be processed to the original payment method used for the purchase.
• We will initiate the refund within 10 business days after the return is approved.
• The time taken for the amount to appear in your bank account, card or payment account may vary depending on your bank, card issuer or payment service provider.

If you have not received your refund after the applicable processing period, please contact us at:

bochecare@bobybazaar.com

8. Refund for Cancelled Orders

If an order is cancelled before dispatch and the payment has already been collected, the eligible refund will be processed to the original payment method, subject to the applicable cancellation conditions.

If an order has already been dispatched, the cancellation may be treated as a return request and will be subject to the applicable return conditions

9. Warranty and Manufacturer Service

Some Boche Appliances products may be covered by a manufacturer's warranty.

A warranty claim is different from a normal return. For products with manufacturing defects after the applicable return period, customers may need to contact the authorized service centre or manufacturer in accordance with the applicable warranty terms.

Our customer care team can assist in coordinating the appropriate process where applicable.

10. Contact Us

For any questions regarding returns, replacements or refunds, please contact:

Boche Appliances E-Commerce / Customer Care
Email: bochecare@bobybazaar.com

Return Address:
Building No. TMC / 31 / 1213
Companypady, Ollur
Thrissur – 680306
Kerala, India