Shipping policy

Thank you for shopping with Boche Appliances. This Shipping Policy explains how we process, dispatch and deliver orders placed through our e-commerce website.

1. Order Processing

Once your order and payment have been successfully confirmed, our team will process the order for dispatch.

Orders are generally processed during our regular business/working days. Processing time may vary depending on:

• Product availability
• Order verification
• Payment confirmation
• Delivery location
• Product type and size
• Operational requirements

Orders containing products that require additional handling or coordination may require additional processing time.

2. Shipping and Delivery

We ship eligible orders to serviceable locations within India, subject to courier availability and applicable delivery restrictions.

Delivery timelines may vary depending on:

• Customer's delivery location
• Courier/service provider
• Product availability
• Weather conditions
• Public holidays
• Transportation conditions
• Remote or difficult-to-service locations

The estimated delivery date displayed during checkout or communicated after ordering is an estimated timeframe and not a guaranteed delivery date, unless specifically stated otherwise.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or communicated to the customer before order confirmation.

Shipping charges may vary depending on:

• Delivery location
• Product size and weight
• Number of products
• Shipping method
• Courier/service availability

Where free shipping is offered as part of a promotion or campaign, the applicable terms and conditions will be displayed with the offer.

4. Order Tracking

Once your order is dispatched, we may provide shipment/tracking information through the contact details associated with your order.

You may use the tracking information provided to monitor the shipment status through the applicable courier/service provider.

Please ensure that your registered mobile number and email address are correct so that you can receive relevant order and delivery updates.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name
• House/building number
• Street/locality
• City
• District
• State
• PIN code
• Contact mobile number

Boche Appliances will not be responsible for delivery delays or failed delivery caused by incorrect, incomplete or inaccurate address information provided by the customer.

If an address needs to be changed after an order has been dispatched, the request may not be possible and will depend on the courier/service provider.

6. Delivery Attempts

The courier/service provider may make one or more delivery attempts depending on its operational procedures.

If delivery cannot be completed because:

• The customer is unavailable
• The delivery address is incorrect
• The customer does not respond to the courier
• The customer refuses delivery
• The delivery location is not serviceable
• Other circumstances prevent delivery

the shipment may be returned to Boche Appliances.

Additional shipping or re-dispatch charges may apply where the failed delivery or return is attributable to the customer.

7. Delayed Shipments

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.

These may include:

• Weather conditions
• Transportation disruptions
• Courier operational issues
• Natural disasters
• Government restrictions
• Public holidays
• High-volume sales or promotional campaigns
• Remote-area delivery challenges
• Other unforeseen circumstances

If your order is significantly delayed, please contact our customer care/e-commerce team.

8. Damaged Package or Product

Please inspect the package when you receive your order.

If the package appears to be:

• Damaged
• Opened
• Tampered with
• Missing items

please notify the delivery personnel where possible and contact us immediately.

If the product itself is damaged or defective, please contact us with your order number, photographs/videos and relevant details so that our team can investigate and provide an appropriate resolution.

Such cases will be handled in accordance with our Return & Refund Policy.

Email: bochecare@bobybazaar.com

9. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.

Please provide:

• Order number
• Customer name
• Product details
• Photographs/videos, where applicable
• Description of the issue

Our team will verify the order and coordinate the appropriate resolution.

10. Large Appliances and Special Delivery

Certain products may require special handling because of their size, weight or installation requirements.

For such products:

• Delivery may require additional coordination.
• Delivery timelines may differ from standard products.
• Installation, where applicable, may be handled separately.
• Additional charges may apply for certain services or locations.

Any applicable special delivery or installation conditions will be communicated to the customer where relevant.

11. Multiple Products in One Order

If an order contains multiple products, the products may be dispatched together or separately depending on:

• Product availability
• Warehouse location
• Product size
• Courier/service requirements
• Operational considerations

If products are shipped separately, you may receive separate shipment or tracking information.

12. Return-to-Origin Shipments

If a shipment is returned to us because delivery could not be completed, we will review the order and contact the customer where appropriate.

If the customer requests re-dispatch, additional shipping charges may apply depending on the reason for the return and the applicable shipping arrangements.

Refunds, where applicable, will be handled according to our Return & Refund Policy.

13. Shipping Partner

Boche Appliances may use third-party courier and logistics service providers for delivery.

The selected courier may vary depending on:

• Delivery location
• Product dimensions and weight
• Service availability
• Delivery requirements
• Operational considerations

Once the shipment is handed over to the courier, certain aspects of delivery are subject to the courier's operational procedures.

14. Shipping Outside India

At present, shipping availability is intended for serviceable locations within India.

If international shipping becomes available, the applicable countries, shipping charges, taxes, customs duties and delivery conditions will be published separately.

15. Contact Us

For shipping and delivery-related questions, please contact:

Boche Appliances – E-Commerce / Customer Care

Email: bochecare@bobybazaar.com

Address:
Building No. TMC / 31 / 1213
Companypady, Ollur
Thrissur – 680306
Kerala, India