Terms of service

Welcome to the Boche Appliances E-Commerce website. These Terms of Service (“Terms”) govern your access to and use of our website, mobile application, products and related services.

By accessing our website, creating an account, or placing an order, you agree to these Terms. Please read them carefully before using our services.

1. About Boche Appliances

Boche Appliances operates an online platform through which customers can browse and purchase eligible products offered through our e-commerce store.

For questions regarding orders, products, returns or other e-commerce matters, please contact:

Email: bochecare@bobybazaar.com

2. Acceptance of Terms

By using our website or mobile application, you confirm that:

• You have read and understood these Terms.
• You agree to comply with these Terms and applicable laws.
• The information you provide to us is accurate and complete.
• You are legally permitted to enter into a transaction with us.

If you do not agree with these Terms, please do not use our website, application or services.

3. Account Registration

Certain features may require you to create an account.

You are responsible for:

• Providing accurate information.
• Maintaining the confidentiality of your login credentials.
• Keeping your account information updated.
• All activities carried out through your account.

Please notify us immediately if you believe your account has been accessed without your authorization.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been misused, contains false information, or is being used in violation of these Terms.

4. Products and Product Information

We make reasonable efforts to display accurate information about our products, including:

• Product name
• Images
• Specifications
• Features
• Availability
• Price
• Product descriptions

However, actual product colour, appearance, packaging or other visual characteristics may vary slightly from images displayed on the website due to screen settings, photography and manufacturer packaging changes.

Product availability may change without prior notice.

5. Prices and Taxes

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges or other charges, where applicable, will be displayed during the ordering or checkout process.

We make reasonable efforts to ensure that prices displayed on the website are accurate. If an obvious pricing error occurs, we reserve the right to correct the error and contact the customer regarding the affected order.

6. Orders

When you place an order, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation through the contact details provided by you.

An order is subject to:

• Product availability
• Successful payment, where applicable
• Verification of customer and order information
• Delivery/service availability

We reserve the right to cancel or decline an order in circumstances including product unavailability, pricing errors, suspected fraudulent activity, or other legitimate operational reasons.

If payment has already been collected for an order that is cancelled by us, the eligible amount will be refunded through the applicable payment method.

7. Payment

Payments may be processed through the payment methods and payment gateway services made available on our website.

You agree to provide valid and accurate payment information.

Boche Appliances does not normally receive or store your complete card details when payment is processed through a third-party payment gateway. Payment processing may be subject to the terms and privacy policies of the respective payment service provider.

8. Delivery and Shipping

We will make reasonable efforts to process and dispatch confirmed orders within the applicable delivery timeframe.

Delivery times may vary depending on:

• Product availability
• Delivery location
• Courier/service provider
• Weather and other circumstances
• Public holidays
• Operational or logistical delays

Once an order is handed over to the applicable shipping partner, delivery may also be subject to the shipping partner's terms and operational conditions.

Customers should provide an accurate delivery address and contact number.

9. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

The applicable policy may specify:

• Return eligibility
• Return period
• Product condition requirements
• Damaged/defective product procedures
• Return shipping responsibilities
• Refund processing
• Exchange/replacement conditions

10. Cancellation of Orders

Customers may request cancellation of an order before dispatch, subject to the applicable order status and cancellation conditions.

Once an order has been dispatched, cancellation may not be possible and the request may instead be handled according to the applicable Return & Refund Policy.

11. Product Warranty

Certain products may be covered by manufacturer or seller warranties.

Warranty coverage, duration and conditions may vary by product.

Warranty claims may be subject to the manufacturer's warranty terms and may require inspection or service through an authorized service centre.

Boche Appliances does not guarantee that every product carries the same warranty coverage.

Customers should review the applicable warranty information for the relevant product.

12. Website and Application Use

You agree not to:

• Use the website or application for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Introduce malicious software, viruses or harmful code.
• Interfere with the operation or security of the website/application.
• Attempt to access another customer's account.
• Copy, reproduce or commercially exploit website content without authorization.
• Use automated systems to collect website information without our permission.
• Provide false, misleading or fraudulent information.

We may restrict or suspend access where we reasonably believe that these Terms have been violated.

13. Intellectual Property

Unless otherwise stated, the content available through our website and application, including:

• Logos
• Brand names
• Product content
• Images
• Graphics
• Text
• Website design
• Software
• Videos
• Other materials

may be owned by or licensed to Boche Appliances or its respective partners.

You may not reproduce, modify, distribute, publish or commercially exploit such content without prior written authorization, except where permitted by applicable law.

14. Third-Party Services and Links

Our website or application may contain links to or integrations with third-party services, including payment gateways, courier services, social media platforms, analytics services and other service providers.

Third-party services may have their own terms and privacy policies.

Boche Appliances is not responsible for the content, policies or operations of independent third-party services beyond the services we directly control.

15. Customer Reviews and Content

If you submit reviews, comments, photographs or other content to us, you agree that the information provided is:

• Accurate to the best of your knowledge.
• Not unlawful or misleading.
• Not defamatory, abusive or threatening.
• Not infringing on another person's intellectual property or privacy rights.

We may moderate, remove or decline to publish content that violates these requirements or applicable law.

16. Personal Information

Your use of our website and services may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy.

By using our website or application, you acknowledge that your information may be processed in accordance with the applicable Privacy Policy and applicable law.

17. Limitation of Liability

We will take reasonable steps to maintain the availability, security and accuracy of our website and services.

However, to the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control, including certain:

• Network failures
• Internet disruptions
• Payment gateway failures
• Courier delays
• Natural disasters
• Government restrictions
• Technical failures
• Third-party service interruptions

Nothing in these Terms is intended to exclude or restrict any liability or consumer rights that cannot legally be excluded or restricted under applicable law.

18. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government actions, civil disturbances, technical infrastructure failures or other circumstances that cannot reasonably be controlled by us.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, technology or applicable requirements.

The updated Terms will be published on our website with the revised “Last Updated” date.

Your continued use of our website after an updated version is published may constitute acceptance of the revised Terms, subject to applicable law.

20. Governing Law and Jurisdiction

These Terms shall be governed by the applicable laws of India.

Any disputes arising in connection with these Terms or the services provided by Boche Appliances shall be subject to the jurisdiction of the appropriate courts and authorities, subject to applicable consumer protection and other mandatory legal rights.

21. Contact Us

If you have questions regarding these Terms, please contact:

Boche Appliances – E-Commerce Team
Email: bochecare@bobybazaar.com

Address:
Building No. TMC / 31 / 1213
Companypady, Ollur
Thrissur – 680306
Kerala, India